Correct the problem by returning to the Task Manager (step 3-1), stopping the processes, and then removing the directories as described previously.
If you get an error when executing either rmdir command, one of the. Type “ rmdir Spw /s” and then press the Enter key. Type “ cd %USERPROFILE%\AppData\Local\Microsoft\Office\” and then press the Enter key. Type “ rmdir OfficeFileCache /s” and then press the Enter key. Type “ cd %USERPROFILE%\AppData\Local\Microsoft\Office\15.0\” and then press the Enter key. At the command prompt, delete the Office file cache and Spw and 15.0 folders by issuing four commands as follows:. When cmd.exe appears in the results, right-click it and select Run as Administrator. 
Click the Start button and type cmd in the search bar.Give yourself a Windows administrator role as follows:.End the following processes: groove.exe, msosync.exe, msouc.exe, csisyncclinet.exe, winword.exe, excel.exe, powerpnt.exe.Shut down any Microsoft products (Outlook, Word, Excel, etc.).Right click and select “Stop Syncing folder”.
Click on the OneDrive for Business icon in the tray, it is a “cloud” icon. Backup all the local documents & files in your document libraries to another place. Performing a repair creates an Archive folder in c:\users\%username%\OneDrive for Business Archive folder which then attempts to fix the issue(s)įurther troubleshooting to resolve OneDrive for business Sync issues 
This can be done by going to your system tray which is located in the bottom right hand corner, then right click on your cloud and click “Repair”.
Call your IT Professional/helpdesk/IT Support Staff Member to assist, or perform these actionsįirstly, attempt to repair the onedrive for business application. Ensure you do not have another machine trying to sync data prior. Ensure your file doesn’t exceed the OneDrive file size limit of 10GB. IT Tips: OneDrive for Business Resolving Sync Issues
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